Return & Exchange

RETURN, EXCHANGE AND REFUND POLICY

Thank you for shopping with MoroMaa! We strive to ensure that your experience with our products is positive. Our shipments are carefully inspected before leaving our warehouse. If, for any reason, you are not satisfied with your purchase, do not worry, we offer a comprehensive replacement and exchange policy. However, returns/replacements will be at the discretion of MoroMaa only.

Your purchase is eligible for return or replacement only if it meets the following conditions:

• If an incorrect product was delivered to you, i.e. the product does not match the item description mentioned on the website or a wrong product is delivered.
• If the product you receive has a genuine quality or manufacturing defect or is delivered in a physically damaged condition.
• Has missing parts or accessories.

Kindly Note that all of our products are non-returnable. Due to the complex nature of reverse logistics for delicate skincare products, we are unable to take returns for any of our products. We accept the return of products which were shipped out by us and if the item is faulty due to an error on our end (e.g. wrong item). We only replace items if they are defective, damaged, or a wrong item.

If your purchase meets our criteria as stated above, please raise a request at contact@moromaa.com within 48 hours of delivery with the following information:

• Contact us via email at contact@moromaa.com.
• Kindly upload a minimum of 4-5 images showing the original packaging and original condition of the product to be eligible for replacement/exchange.

Unfortunately, we will not be able to consider any emails or images sent after 48 hours of delivery. For all return requests or cases where there is damage or a wrong product received, it is mandatory to provide photos/videos of the product and packaging. All products need to be returned in the original packaging along with all the tags intact and in unused condition.

If there is a genuine defect in the product, we would be happy to exchange your product with a replacement or refund your order amount in the form of Store Credit/Gift Cards only within 7-10 working days after the product is picked up from the given address.

Under certain circumstances, if we are unable to provide you with a replacement against your ordered product, then we will notify you, and thereafter will process your refund. The refund will be made only in the form of a credit coupon of the same value.

If you find that the package has been tampered with, please do not accept the item and hand the package back to the delivery person before signing the Proof of Delivery (POD).

Cancellation Policy

Orders can be cancelled before they are packaged for dispatch only. Post that, the cancellation option won't be available.

You can easily cancel your order online by going to your Order Section and pressing the cancel button. Once the order is packed for dispatch, the cancel button will disappear.

Orders can be cancelled only if the ordered item has not been packed for dispatch. Please note that in case you wish to cancel your order, Payment Gateway charges will be applicable, and we will refund you the amount minus those charges.

Once cancelled, we will process the refund and the amount shall reflect in your account in 7-10 business days.

Reverse Pickup & Exchange Timeline

We arrange a reverse pickup within 4-5 working days from the date of the request. In case of an exchange, your new order will be sent on its way 4-5 working days after we receive your returned product.

Claiming Refunds for Online Payments & COD Transactions

• Refunds can happen via MoroMaa store credits or gift cards only.
• Refunds via MoroMaa credits or gift cards can be redeemed on your next purchase at moromaa.com within 60 days.
• Cash refunds are not allowed for Cash on Delivery (COD) orders.
• Refunds via store credit will only be initiated after we have physically received the returned shipment.

For any queries, you can reach us at contact@moromaa.com.